RETURN EXCHANGE AND REFUND POLICY

At The Hand Stitch, we strive to ensure that every pair of handcrafted footwear meets your expectations. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Window

  1. You can request a return or exchange within 7 days of receiving your order.
  2. To be eligible, the footwear must be unused, unwashed, and in the same condition as received, with all original packaging and tags intact.

2. How to Initiate a Return/Exchange

Since we operate on a Cash on Delivery (COD) basis, please follow these steps for a return:

  1. Contact Us: Email us at care.thehandstitch@gmail.com or WhatsApp us at +91 84605 69750 with your Order ID and photos of the product.

  2. Pickup: Once approved, we will arrange a return pickup from your address (subject to pin code serviceability).

  3. Quality Check: Once the product reaches our warehouse, it will undergo a quality check.

3. Refund Process (For COD Orders)

As you paid in cash at the time of delivery, we provide refunds via the following methods

  1. Bank Transfer / UPI: You will need to provide your bank account details or UPI ID securely to our customer care team.

  2. Timeline: Once the quality check is successful, the refund will be processed within 5 To 7 business days directly into your bank account.

  3. Note: Any nominal COD convenience charges paid at the time of delivery (if applicable) are non refundable.

4. Exchanges (Size Issues)

If the footwear doesn't fit, we offer a one-time free exchange for a different size (subject to stock availability) If the desired size is out of stock, you may choose another design or opt for a refund.

5. Damaged or Wrong Products

In the rare event that you receive a damaged or incorrect product, please notify us within 24 hours of delivery. We will replace the item immediately at no extra cost.